Terms & Conditions
The Wash Wagon provides doorstep laundry pickup, wash-and-fold, and delivery in Helena and East Helena, Montana. By confirming a booking, you agree to these service terms.
Scheduling and cancellations
Pickup is Friday between 9 a.m. and noon. Your laundry is returned the following Monday. Your pickup is booked once you receive a confirmation text. If you need to cancel, reschedule, or update your pickup instructions, reply to that text as soon as possible.
If your laundry isn’t ready or we can’t safely access the pickup spot, we’ll contact you to arrange another pickup. If we cancel before collecting your laundry, you can reschedule or receive a full refund of any payment for that booking.
Pricing and payment
One bag: $40
Two or more bags in the same pickup: $35 per bag
Bag size: One standard 13-gallon kitchen trash bag
Payment is due at delivery. We’ll confirm your bag count and total before washing. If a bag is oversized, overfilled, or can’t be tied securely, we’ll contact you to agree on how to handle it before starting.
Pickup and delivery
Place your laundry in securely tied, intact 13-gallon kitchen trash bags. Leave them on your porch or at the agreed pickup spot by 9 a.m. Friday. Please keep the area accessible and let us know about gates, pets, or other access instructions.
We’ll return your laundry clean, folded, and bagged to the agreed delivery spot on Monday. If you’ll be away, please choose a dry, sheltered spot.
Laundry care
We use fragrance-free, hypoallergenic detergent. Please empty all pockets and check care labels before bagging your laundry. Our service is for machine-washable, tumble-dryable items. Keep dry-clean-only, hand-wash-only, and air-dry-only items out of the bag unless we’ve agreed to handle them in advance.
If you have special care instructions or a stain you’d like us to look at, tell us before pickup so we can confirm whether we can accommodate the request. Some stains may remain after washing.
Items we can’t accept
For health and safety, we can’t accept items contaminated with blood, urine, feces, hazardous chemicals, fuel, or oil, or items with suspected bed bugs, fleas, or other pests. If we discover a concern after pickup, we’ll stop processing the affected bag and contact you to arrange its return.
Missing or damaged items
If something is missing or damaged, reply to your booking text as soon as you notice. Include a description and photos if available. We’ll review what happened and work with you on a resolution. Existing wear, loose seams, and prior damage may become more noticeable after washing. These terms do not limit any rights you have under applicable law.
When we may decline service
We may decline or pause service if items are unsafe to handle, the pickup location is unsafe or inaccessible, or the requested care is outside what we can provide. We’ll contact you if there’s a problem with your order.